Patient Contact

It’s exciting to share about the positive changes you or a loved is experiencing in their life. Below are a few things you need to know about patient contact during treatment:

Release Form:

Spring Hill is a medical facility and requires a medical release form for all patients instructing our team on who and what we can share. If a patient does not sign the release, our team cannot share any treatment information or allow patient contact with loved ones. We do this to protect patient privacy. Spring Hill recommends discussing this with your loved ones prior to treatment so everyone understands the importance of this release.

Phone Calls

Recovery is the primary focus for patients and the Spring Hill treatment team. At the discretion of the treatment team, your loved one will be able to make a few calls a week. Please keep in mind that contact may be limited during the first two weeks dependent on progress in treatment. As your loved one advance in treatment, more contact, and family visitation can be arranged.

A weekly family therapy session is included in everyone’s treatment plan and loved ones are encouraged to participate.

If you need to reach your loved one, feel free to contact Spring Hill at any time.

Letters

Your loved one will have daily free time and are encouraged to use some of that time to write and send letters. Please plan to bring supplies for letter writing, envelopes, and stamps. Letters are mailed directly from our center so they can arrive as quickly as possible.

Friends and family are encouraged to send cards and letters to their loved ones, addressed in the following manner:

[First Name and Last Initial only]
c/o Spring Hill
250 Spring Hill Road
Ashby, MA 01431

Please keep in mind that we must have patient consent to receive mail from loved ones. Patients will grant consent by signing the release form upon arrival.